Animal Jam Status Update

2021816emailattack Many of you have asked about some erroneous account bans that were issued Monday night and rumors about an attack on Jambassador AJ accounts. A group of around 70 influencer and WildWorks employee Animal Jam accounts were attacked on Monday. The individual responsible was able to switch the parental email addresses for these accounts and temporarily gain control of them. Our system suspended the affected accounts for their protection, but inadvertently suspended some unaffected accounts as well.

We know which accounts were taken over, and we are restoring all of them to their rightful owners, along with all of the items they previously held. Also, accounts that were mistakenly suspended or banned during our response to the attack will have their access restored. No personal information of account owners was accessed in the attack, but a detailed digital forensics report is being submitted to our law enforcement partners in the U.S. and the criminal’s country of origin.

If you believe your account may have been mistakenly suspended Monday night, please report this directly to our support team, and include your username, your parent email address, and the last time you accessed your account. PLEASE DO NOT submit this information in comments or DMs here!

Player accounts are in no further danger from this attack, and we will be making announcements about some new security features soon for everyone’s protection. We’re very sorry for the stress attacks like this cause the player community, and we’re working nonstop to get the affected Jammers back in the game as quickly as possible. HQ Signature

How to submit a ticket?

20210806 Jammer Tip How To Submit A Ticket-01

20210806 Jammer Tip How To Submit A Ticket-02 How to submit a ticket? When you experience an issue or have a question that is not addressed through our Help section please create a ticket with your parent. You can find the ticket form at the bottom of any Help article. Click the link and provide the following information:

-The email address you’re using to contact us -Select which game Animal Jam, Animal Jam Classic or both -Parent email to identify you as the account owner -Select Member or Non-Member to direct your ticket to the appropriate team -Select the reason you are contacting our team by scrolling through the drop-down -In the text box describe your reason for contact in a short sentence or a few bullet points.

How soon will you receive a response? -Weekdays: 48-72hrs -Our weekday response time does not include weekends or holidays

What to know when contacting our support team? Helpful tips here.

How Do I Download And Install The Desktop Version Of Animal Jam?

20210715 Jammer Tip How To Install Desktop-01

20210715 Jammer Tip How To Install Desktop-03

20210715 Jammer Tip How To Install Desktop-02 How Do I Download And Install The Desktop Version Of Animal Jam? You can play Animal Jam or Animal Jam Classic on your desktop. Follow the instructions in the pictures above to assist you in downloading and installing to your windows or mac desktop today. Join us today and play either Animal Jam or Animal Jam Classic for free on desktop at https://www.animaljam.com/en, and Animal Jam is available for download through Apple, Google Play, and Amazon App stores. When you play Animal Jam, do you play on Mobile or Desktop? HQ Signature

What if I have a game issue?

20210713 Jammer Tip What If I Have A Game Issue -01 What if I have a game issue? For the general game, connection, and purchase issues, check out the Help article listed below titled “What if I have a game issue”. You can find this article and several other Technical Help Tips and Tricks under the “Technical” section of our Help site. We are happy to help you troubleshoot any issue you may encounter while playing Animal Jam or Animal Jam Classic. HQ Signature