Need assistance from our support team regarding your account? Head to our Help Desk on animaljam.com where players and parents can review our help articles to assist in resolving issues. If you are unable to find a resolution, contact our support team by selecting “submit a request” located at the bottom of any article. When completing your request include as many details as possible; username, email address, parent email address, are you a member or nonmember, current or past billing information, and a concise description of your situation. Our support team will respond with a ticket number and further instruction; please review and respond accordingly. We are happy to help our community!