What if I want to change the Parent Email of my player account, or I haven’t accessed my Parent Dashboard yet? No worries! You can add or update a Parent Email at any time. Having a Parent Email is an important step that allows you to recover your player account if you lose your password, turn on 2-Step Verification, and manage the settings of your child’s account!

I have not activated my Parent Email:

• Activate your Parent Email by opening Animal Jam and tapping on the Settings Menu in the top right corner.
• Go to the Parent Tools tab of the Settings menu, then choose “Update Parent Email” and follow the prompts.

I need to update my Parent Email:

• Visit https://parents.animaljam.com/ and log in with your current Parent Email and its password.
• Follow the steps provided in the article below.

Helpful Links: How to I change my parent email

How do I add an email to my account

Create a support ticket

Many of you have asked about some erroneous account bans that were issued Monday night and rumors about an attack on Jambassador AJ accounts. A group of around 70 influencer and WildWorks employee Animal Jam accounts were attacked on Monday. The individual responsible was able to switch the parental email addresses for these accounts and temporarily gain control of them. Our system suspended the affected accounts for their protection, but inadvertently suspended some unaffected accounts as well.

We know which accounts were taken over, and we are restoring all of them to their rightful owners, along with all of the items they previously held. Also, accounts that were mistakenly suspended or banned during our response to the attack will have their access restored. No personal information of account owners was accessed in the attack, but a detailed digital forensics report is being submitted to our law enforcement partners in the U.S. and the criminal’s country of origin.

If you believe your account may have been mistakenly suspended Monday night, please report this directly to our support team, and include your username, your parent email address, and the last time you accessed your account. PLEASE DO NOT submit this information in comments or DMs here!

Player accounts are in no further danger from this attack, and we will be making announcements about some new security features soon for everyone’s protection. We’re very sorry for the stress attacks like this cause the player community, and we’re working nonstop to get the affected Jammers back in the game as quickly as possible.

How to submit a ticket? When you experience an issue or have a question that is not addressed through our Help section please create a ticket with your parent. You can find the ticket form at the bottom of any Help article. Click the link and provide the following information:

-The email address you’re using to contact us -Select which game Animal Jam, Animal Jam Classic or both -Parent email to identify you as the account owner -Select Member or Non-Member to direct your ticket to the appropriate team -Select the reason you are contacting our team by scrolling through the drop-down -In the text box describe your reason for contact in a short sentence or a few bullet points.

How soon will you receive a response? -Weekdays: 48-72hrs -Our weekday response time does not include weekends or holidays

What to know when contacting our support team? Helpful tips here.

How Do I Download And Install The Desktop Version Of Animal Jam? You can play Animal Jam or Animal Jam Classic on your desktop. Follow the instructions in the pictures above to assist you in downloading and installing to your windows or mac desktop today. Join us today and play either Animal Jam or Animal Jam Classic for free on desktop at https://www.animaljam.com/en, and Animal Jam is available for download through Apple, Google Play, and Amazon App stores. When you play Animal Jam, do you play on Mobile or Desktop?