Jammer Tip – How can I solve Gift Card redemption and activation issues?


Greetings Jammers!

If you are having trouble redeeming your gift card PIN, take a moment to look over the redemption process for gift cards…

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If you have received an “Oops! Looks like that code didn’t work. Try again!” error message, the PIN that was entered was not recognized as valid. Verify that the characters of the PIN you entered match those on the gift card.

If you received an “Oops! This code has already been used!” error message, the gift card PIN has already been redeemed. Animal Jam HQ can verify the redemption location if you contact us with an image of the back of the card, a copy of your receipt, and the username and parent email of the account you were trying to redeem the card.

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If you received a “This product is inactive.” error message, the gift card was not activated at the time of purchase. We recommend that you return the card and the receipt to the purchase location, then follow that retailer’s customer service policy to have them activate your card. Animal Jam HQ does not have the ability to manually activate cards, and this activation must be completed at the store where the card was purchased.

We hope this helps! Jam on!

Wild Explorers – Paper Marbling


WILD EXPLORERS is back with an awesome video that explains how to do your very own PAPER MARBLING!

Paper marbling is an ancient art form and dates back to the 1100s! It’s name refers to the finished product – the paper has patterns on it that look like marble, a type of rock!

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Be sure to visit Animal Jam’ YouTube page to watch more cool WILD EXPLORERS videos!

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Have a great one Jammers!!!


News Crew – Favorite Buddy Activity

Countess Zanyflower – AJ Reporter

We’re very excited to announce this week’s NEWS CREW winner! This paw-riffic article was written by Countess Zanyflower and answers a very good question, “WHAT IS YOUR FAVORITE BUDDY ACTIVITY”? Congratulations on writing such a magnificent article!

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What’s up Jammers? Enjoying your FRIENDSHIP FESTIVAL so far? I certainly am! Speaking of friendship, today’s article will be about my FAVORITE things to do with my buddies! With the Friendship Festival in full swing, this is the perfect time to talk about some great activities to do with YOUR buddies.

First off, simply hanging out and talking with your buddies can be fun! The great part is, no matter where you are, you can still have a good time. From the MYSTERIOUS campfire in Sarepia, to the warm and cozy pillows in Shiveer Shoppe, and sipping on your delicious hot cocoa. Chatting with buddies can be a great way to pass the time and learn more about them. Exchanging zany stories, and having a good laugh! You never know, you may just find out you had more in common than you thought!

Another thing I love to do with friends is play games! Whether it be Gem Breaker, or Tic Tac Toe, you can always have lots good fun! Some of my favorite games to play with my buddies are Four Gem, Rock Paper Scissors, and Spider Zapper! You can compete for the highest score, or just simply to have a good time. Other fun games include Wind Rider, Fruit Slinger, Pairs, Scooped, and Marbles! No matter what you decide to do it’s always more fun with your best buddy!

Have a great FRIENDSHIP FESTIVAL my fellow jammers!

-Countess Zanyflower

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Greetings Jammers! Friendship is in the air as Jammers worldwide are spreading kindness throughout Jamaa!

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In celebration of the FRIENDSHIP FESTIVAL, we have some very special FRIENDSHIP DAY CARDS that you can hand out to your friends, in honor of this special time of year!

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Just click the links below to download your very own FRIENDSHIP DAY CARDS! There’s a color version, and black and white version, that are available to all Jammers!
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Happy Friendship Festival!